Returning Service Members - VA Southern Nevada Healthcare System
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VA Southern Nevada Healthcare System


Returning Service Members

Welcome Returning Combat Veterans to the
VA Southern Nevada Healthcare System

The staff and volunteers at the VA Southern Nevada Healthcare System want to welcome you home and thank you for your dedicated service to our country. As you transition back to your civilian life, we encourage you to take advantage of the benefits and services offered by the Department of Veterans Affairs. We offer world-class health care benefits throughout the Greater Las Vegas Metropolitian area, Henderson, Pahrump, and very soon Laughlin Nevada.

Transition and Care Management Program Team

The goal of our Transition and Care Management Program Team is to ensure returning combat Veterans experience a smooth transition from the war front to the home front and to help you maximize your services and benefits.

Before you do anything, please call Veterans Transitions Center at 702-791-9000 x15848 and set up an appointment to get connected with our Transition and Care Management Program. We can help you get through the questions and obsticales you may otherwise experience. If you are a post-9/11 combat Veteran coming in to enroll into the VA for health care, see us first at the Veterans Transition Center at the new VA Medical Center, 6900 North Pecos Road, North Las Vegas, NV 89086, in Suite 1C157. Some of the common transition needs we can assist with include:

  • Help with post-deployment health concerns
  • Applying for VA, other government, and community benefits
  • Care coordination & advocacy
  • Resources for marriage, family, and spirituality concerns
  • Aid with concerns about drinking or drug use
  • Assistance if you are feeling sad, depressed, or anxious
  • Education and GI Bill resources
  • Employment resources
  • Assistance with other issues as needed

FREE Health Care for 5 Years

Veterans have five years from their date of discharge to receive FREE VA medical care for any service related condition.

One Time Dental Care

TCM Combat Veterans may be eligible for one-time dental care but you must apply within 180 days of your separation date from active duty.

Our TCM (formerly OEF/OIF) Case Manager and Staff Team:

Case Manager Location Phone number
Cynthia Magtoto  Northeast Primary Care Clinic  702-791-9000 x11724 
Lisa Paoni Northwest Primary Care Clinic 702-791-9000 x12433
Serena Trehern Southeast PCC - TCM 702-791-9000 x11319
K. Jewel Crew VA Medical Center - TCM 702-224-6029
Christiane Forsthoevel Southwest PCC 702-791-9000 x11519

Ronald Winston,
Transition Patient Advocate

VA Medical Center - TCM 702-224-6031

Christina Ganceres

VA Medical Center - TCM 702-791-9000 x15848

VA Benefits

To file a disability claim or to get more information about other VA benefits, please call: 1-800-827-1000 or visit our local VBA web page.

If you are a member of a Veteran Service Organization (i.e., DAV, VFW, etc) and would like to have their National Service Officers (NSO) assist you, please visit our Community Partners web site. NSOs are trained by the VA and will represent you Free of Charge.

By enrolling in VA health care, student Veterans, including active Reservists and members of the National Guard, may:

Be eligible to receive five years of low-cost health care for any condition related to their active duty or military service. Visit for details of eligibility requirements for this benefit.
Meet the minimum requirements of the Affordable Care Act (ACA) and avoid any tax penalties.
Supplement Medicare, Medicaid, and private or school health insurance to address service-related injuries and Veteran-specific needs. 

Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)

The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.

Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.

Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.

NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.


Transition and Care Management Program Front Desk
VA Medical Center

Ron Winston
Transition and Care Management Program Patient Advocate
VA Medical Center