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VA Southern Nevada Healthcare System

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Photo not available

Lakeisha R. Covington

Patient Advocate - Northwest PCC
702-396-7529

Laketta L Harris, Lead Patient Advocate - VA Hospital

Laketta L Harris

Lead Patient Advocate - VA Hospital
702-791-9000 x13740

Patricia K. McFarlin, Patient Advocate - Southwest PCC

Patricia K. McFarlin

Patient Advocate - Southwest PCC
702-365-3029

Robert Thomas, Patient Advocate - VA Hospital

Robert Thomas

Patient Advocate - VA Hospital
702-791-9000, ext 15212

Sherina M. Perkins, Patient Advocate - Northeast PCC

Sherina M. Perkins

Patient Advocate - Northeast PCC
702-464-3357

Photo not available

VACANT

Patient Advocate - Southeast PCC
702-856-1629

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Customer Service Department integrates the VA "I Care" philosophy in the Veterans health care communication with our staff. We are committed to improving health care outcomes and customer service to all of our Southern Nevada Veterans.

For a listing of additional contacts, please visit our phone directory.

Subtitle B—Patient Advocacy
SEC. 921. COMMUNITY MEETINGS ON IMPROVING CARE FURNISHED
BY DEPARTMENT OF VETERANS AFFAIRS.

(a) COMMUNITY MEETINGS.—
(1) MEDICAL CENTERS.—Not later than 90 days after the
date of the enactment of this Act, and not less frequently
than once every 90 days thereafter, the Secretary shall ensure
that each medical facility of the Department of Veterans Affairs
hosts a community meeting open to the public on improving
health care furnished by the Secretary.
(2) COMMUNITY-BASED OUTPATIENT CLINICS.—Not later than
one year after the date of the enactment of this Act, and
not less frequently than annually thereafter, the Secretary
shall ensure that each community-based outpatient clinic of
the Department hosts a community meeting open to the public
on improving health care furnished by the Secretary.
(b) ATTENDANCE BY DIRECTOR OF VETERANS INTEGRATED
SERVICE NETWORK OR DESIGNEE.—
(1) IN GENERAL.—Each community meeting hosted by a
medical facility or community-based outpatient clinic under
subsection (a) shall be attended by the Director of the Veterans
Integrated Service Network in which the medical facility or
community-based outpatient clinic, as the case may be, is
located. Subject to paragraph (2), the Director may delegate
such attendance only to an employee who works in the Office
of the Director.
(2) ATTENDANCE BY DIRECTOR.—Each Director of a Veterans
Integrated Service Network shall personally attend not less
than one community meeting under subsection (a) hosted by
each medical facility located in the Veterans Integrated Service
Network each year.
(c) NOTICE.—The Secretary shall notify the Committee on Veterans’
Affairs of the Senate, the Committee on Veterans’ Affairs
of the House of Representatives, and each Member of Congress
(as defined in section 902) who represents the area in which the
medical facility is located of a community meeting under subsection
(a) by not later than 10 days before such community meeting
occurs.

SEC. 922. IMPROVEMENT OF AWARENESS OF PATIENT ADVOCACY PROGRAM
AND PATIENT BILL OF RIGHTS OF DEPARTMENT
OF VETERANS AFFAIRS.
Not later than 90 days after the date of the enactment of
this Act, the Secretary of Veterans Affairs shall, in as many prominent
locations as the Secretary determines appropriate to be seen
by the largest percentage of patients and family members of patients
at each medical facility of the Department of Veterans Affairs—
(1) display the purposes of the Patient Advocacy Program
of the Department and the contact information for the patient
advocate at such medical facility; and
(2) display the rights and responsibilities of—
(A) patients and family members of patients at such
medical facility; and
(B) with respect to community living centers and other
residential facilities of the Department, residents and
family members of residents at such medical facility.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.